Terms and Conditions
Terms and Conditions
TERMS & CONDITIONS FOR WALK AND WAG
HOME FROM HOME BOARDING AND PET SITTING.
I will require a 50% deposit upon booking your home from home boarding and pet sitting to secure your booking. I will not be able to guarantee your booking unless this is paid. Final payment of your booking will be required to be paid 1 week before your stay.
If payment is not received your booking is not secure and your deposit will be lost.
CANCELLATION OF HOME FROM HOME BOARDING OR PET SITTING.
The following cancellation charges will now apply.
If you cancel between 8-14 days the 50% deposit will be kept.
If you cancel with 14+ days’ notice there will be no charge and your deposit returned.
7 days after the service has been undertaken there will be a late fee of £2 per day that will be applied.
Walk and Wag is authorised to seek emergency veterinary care with release from all liabilities related to transportation, treatment, and expense.
Should specified veterinarian be unavailable, I am authorised to engage the services of an alternative veterinarian. If you cannot be contacted in a timely manner, I am authorised to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian.
You agree to reimburse me for expenses incurred, plus any additional fees for attending to such emergency.
I am not liable for any problems that occur from a known condition unless I have not treated the condition as required.
All dogs, by law, must wear a collar and tag with your information as well as being micro-chipped.
All dogs MUST be fully up to date with their vaccinations and their flea and worm treatment to come into our care.
If dogs show signs of flea or worm infestation they will not be walked.
These must be completed 2 weeks before care commences
Titre testing will be an acceptable form of vaccination along with certificate and letter from vet. Kennel Cough is highly advised by myself and the vets•
Photos & videos of your dog/s can be taken and used on social media/advertisements/website etc.
You will inform me fully of any characteristics of the dog/s which needs to be known for handling and care of the dog/s, especially any aggression issues.
Dogs will be kept on a lead whenever away from my property, unless consent is received from you.
When walking the dog/s they will stay on the lead as per the laws of the land.
I will take care, so far as is practicable, both that the dog/s are not a nuisance or danger to anyone, or any other animals, and that no harm comes to it.
I will inform you of any incident or anything which I notice about the dog/s that I think you ought to know
I will visit your pet/s AM and PM unless otherwise organised with you.
Cat litter, food, medication, bedding, toys and other pet essentials will be left for me. If in the event that I run out of these essentials more will be bought and left at your home with a receipt for reimbursement.
A key should be left with me or a code for key safe.
I will use the key to visit your pet/s and for no other purpose. I will keep your key safe, not let anyone not employed by me have it, not copy it and will return it to you on demand.
RELEASE OF LIABILITIES
Walk and Wag agrees to provide all services in kind, humane, reliable and trustworthy manner. You agree to notify Walk and Wag of any concerns within 24 hours of your return.
Walk and Wag reserves the right to refuse service to any Customer, at any time, for any reason.
Walk and Wag will immediately contact you if your pet/s displays aggressive behaviours or tendencies.
Walk and Wag will do what they can to help families with special needs pets.
Walk and Wag is required to report any bite incidents to authorities.
In case of an emergency, inclement weather or a natural disaster you authorise Walk and Wag to use their reasonable judgment for the care and wellbeing of your pet/s and/or house.
You understand that Walk and Wag can terminate this contract if your pet becomes a threat to the safety or health of Walk and Wag or the community due to aggressive behaviour.
You acknowledge you are responsible for medical expenses and damages resulting from an injury to any person or animal caused by your pet(s).
You attest that all of the above information is true to the best of your knowledge. If anything changes with your dog, you will inform Walk and Wag before the next service is scheduled.
Terms and conditions updated on 20/04/19